FORTRESS DULHA HOUSE
Dulha House - Returns & Exchange
Clear guidance for standard, bespoke and made-to-measure orders.
Returns With Clarity
Wedding wear often includes custom sizing, alterations and personalised details. This policy explains how return and exchange requests are handled while recognising that bespoke items require different treatment from standard ready-to-wear products.
01
Eligibility for Returns or Exchange
Return or exchange requests are reviewed according to the item type, condition, order details and applicable consumer rights. Items should generally be unused, unworn, unwashed and returned with original tags and packaging where applicable.
02
Bespoke & Made-to-Measure Orders
Custom-made, altered, personalised or made-to-measure garments are prepared specifically for the customer and may not be eligible for return or exchange for change-of-mind or sizing reasons, unless the item is defective, incorrect, or a return is otherwise required by applicable law.
03
Size & Measurement Responsibility
Customers are responsible for providing accurate measurements and reviewing size details before confirming bespoke orders. If assistance is needed, contact our team before production begins. Alteration or remake charges may apply where incorrect measurements were supplied by the customer.
04
Damaged, Defective or Incorrect Items
If you receive an item that appears damaged, defective or different from the confirmed order, contact us promptly with your order details, photographs and a clear description of the issue so our team can review the case.
05
Return Request Timeframe
Please contact us as soon as possible after delivery if you need to request a return or exchange. Any applicable return window, approval process or shipping instructions will be confirmed by our team based on the product and order circumstances.
06
Shipping Costs
Return shipping costs may be the customer’s responsibility unless the item was supplied incorrectly, arrived defective, or applicable law requires otherwise. Original delivery or customs charges may not be refundable unless specifically confirmed.
07
International Returns
International customers are responsible for following the return instructions provided by our team. Customs duties, taxes, courier fees or import charges may apply and are generally outside Dulha House’s control.
08
Refund Processing
Approved refunds are normally issued through the original or agreed payment method after the returned item is received and inspected. Bank or payment-provider processing times may vary.
09
How to Request Help
To discuss a return or exchange, contact us at dulhahouse@gmail.com or WhatsApp/call +92 313 4994725 with your order details before sending any item back.