Privacy Policy
At Fortress Dulha House, accessible at https://www.dulhahouse.com/, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, place an order, or contact us.
Information We Collect
When you use our website or place an order, we may collect information such as:
Your full name
Email address
Phone number
Billing and shipping address
Order and purchase details
Clothing size or measurements for custom orders
Payment and transaction information
Messages or instructions provided by you
We may also automatically collect technical information such as your IP address, browser type, device information, pages visited, and general website activity.
How We Use Your Information
We use your personal information to:
Process and confirm your orders
Arrange shipping and delivery
Provide custom sizing or tailoring services
Respond to customer questions and support requests
Send order updates and important notifications
Improve our website, products, and customer experience
Prevent fraud and maintain website security
Send promotional offers where you have given permission
Meet legal, accounting, and regulatory requirements
Payments
Payments may be processed through banks, payment gateways, or other third-party payment providers. These providers may collect and process your payment information according to their own privacy policies.
Fortress Dulha House does not intentionally store complete credit or debit card details when payments are handled by third-party payment services.
Shipping and Delivery
To complete your order, we may share necessary information such as your name, contact number, shipping address, and order details with courier companies or delivery partners.
For international orders, information may also be shared with shipping carriers or customs authorities where required for delivery and customs clearance.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
Remember items in your shopping cart
Save your preferences
Analyze website traffic
Improve website performance
Support marketing and advertising activities
You can disable cookies through your browser settings, although some website features may not work properly.
Third-Party Services
We may use third-party services such as payment processors, analytics tools, courier services, hosting providers, social media platforms, and marketing services.
These third parties may process limited information according to their own privacy policies. We recommend reviewing their policies before providing personal information.
How We Protect Your Information
We take reasonable security measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
However, no internet transmission or online storage system can be guaranteed to be completely secure.
Sharing Your Information
We do not sell or rent your personal information.
We may only share necessary information with trusted service providers such as:
Payment processors
Courier and delivery companies
Website hosting providers
Analytics services
Marketing providers
Legal or government authorities where required by law
Data Retention
We may retain order details, customer communications, and transaction records for as long as necessary for customer service, accounting, fraud prevention, dispute resolution, and legal requirements.
Your Rights
Depending on applicable laws, you may request access to, correction of, or deletion of your personal information. You may also request to stop receiving promotional communications from us.
Children’s Privacy
Our website is not specifically intended for children. We do not knowingly collect personal information from children without appropriate consent where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our website.
Website: https://www.dulhahouse.com/
Business: Fortress Dulha House