FORTRESS DULHA HOUSE
Dulha House - Privacy Policy
How we collect, use and protect information when you browse, enquire or shop with Dulha House.
Your Privacy Matters
This policy explains the types of information Dulha House may collect through the website and related customer-service channels, how that information may be used, and the choices available to you.
01
Information We Collect
We may collect information you provide directly, including your name, phone number, email address, shipping or billing details, order information, measurements submitted for bespoke orders, and messages sent through our forms, email or WhatsApp.
02
How We Use Your Information
We use personal information to process and fulfil orders, provide customer support, respond to enquiries, arrange bespoke tailoring or measurement assistance, improve our website and services, prevent misuse, and comply with applicable legal or regulatory requirements.
03
Payments
Payment information may be processed through third-party payment gateways or financial service providers. Dulha House does not intentionally store complete payment-card details on the website unless a payment provider or applicable system requires otherwise.
04
Cookies & Website Analytics
Our website may use cookies or similar technologies to remember preferences, understand website usage, improve performance and support shopping functionality. You may manage cookies through your browser settings, although disabling some cookies can affect website features.
05
Sharing of Information
We may share limited information with service providers that help us operate the website, process payments, deliver orders, provide hosting, analytics or customer support. We do not sell personal information to third parties.
06
International Orders
If you place an international order, information may be shared with shipping, customs, payment or logistics providers where necessary to complete delivery and satisfy legal requirements.
07
Data Retention
We retain personal information only for as long as reasonably necessary for orders, customer service, accounting, legal obligations, fraud prevention and business records, subject to applicable requirements.
08
Your Choices
You may contact us to request correction of inaccurate information, ask questions about information we hold, or request deletion where legally and operationally possible. Certain records may need to be retained for legal, accounting or order-history purposes.
09
Policy Updates
We may update this Privacy Policy when our services, technology or legal obligations change. The latest version published on this page will apply from its stated update date.